Updated COVID - 19 Information

 

8/27/2020 -               Sky Bar & Lodging Reopening 

  The safety of our guests and team members is our top priority.  By following helpful guidelines and safety information provided by the World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC) on how to identify COVID-19 symptoms and mitigate its transmission, our staff will be achieving the highest standards of cleanliness, disinfection and hygiene. Lodging will be open 24/7, to call for questions or to book a room please call 1-800-346-3426 ext. 1.  Due to the current situation some of our services and amenities are not in full service.  The work out center will still remained closed until further notice.  The Sky Bar is OPEN  TUESDAY - FRIDAY, 11am - 7pm  Saturday & Sunday, 8am - 8pm, serving breakfast from 8am-10am. 

As part of our response to COVID-19, all hotel guests are required to wear a mask or face covering when in indoor public areas, and our hotels are implementing additional processes to help protect the safety of guests and team members. These policies include new cleaning protocols and changes to availability of certain services and amenities, daily housekeeping service is no longer available as we are limiting any extra contact in reserved rooms.  Be sure to check the specific restrictions for your destination before traveling and our flexible booking policies in the event your plans change. Please contact your destination hotel directly with any questions. 

We’re committed to the health and safety of our guests and team members, so we’re taking important steps to demonstrate you can Count on Us—whether you’re planning to travel now or in the future.

When you stay with us, you’ll notice us using new measures to give you peace of mind.

The following items are subject to product availability:

 

  • Disinfecting your keys at check-in
  • No Contact check-out, leave the keys and call 1-800-346-3426 at departure
  • Complimentary travel-size hand sanitizer for each room
  • More frequent cleaning and disinfecting of high-touch areas
  • Enhanced social distancing measures in public spaces
  • Masks required in indoor public areas, except while eating in dine in areas. 
  • Some areas are closed or restricted during this time.
  • Eliminated all sharable items from common areas 

 

 

3/20/20 - 

  We have decided to close our lodging down until April 30th. Any guests already checked in will be allowed to finish their stay. Any reservations through April 30th will be contacted. Please reach out to 800-346-3426 ext. 1 if you have not received a call by Monday the 23rd.

 

THANK YOU! You all brought so much amazing energy and excitement to Big Snow Resort this year. However, Sunday, March 22, 2020 will be our last ski day.  We will be closing ski operations at 4:00 PM Sunday evening. 

Although we are taking these unprecedented actions to assist with this pandemic, we will continue full steam ahead with our efforts to create a year round resort. We want to invite you all to enjoy this fantastic resort throughout the year. We are asking everyone to continue to watch our website www.bigsnow.com  for all the summer events and things happening around the resort. Here is a sample of items happening this year already.

  • Red Bull 400 Copper Peak 2020                                  May 14th – 17th
  • ATV Roundup                                                                 May 28th – June 1st
  • BMW MOA National Pre-Rally and Post-Rally           June 19th – July 2nd
  • North Country/Lake Superior Motorrad Woche       August 5th - 8th
  • 2nd Annual Gold Wing Fest                                         August 20th - 23rd
  • 2nd Annual ADV Fest                                                    September 10th - 14th
  • Women on Wheels                                                        September 17th - 20th

We were going to announce that Sky Bar and Grill would continue to stay open all year with daily service. We will be opening the Sky Bar and Grill as soon as the restrictions have been rescinded. Sky Bar and Grill have several theme nights including all you can eat wings, ATV/Motorcycle night, corn hole league.

Because of our guests uncertainty revolving around there current and future financial situations, we will be extending our season pass sale until May 31, 2020. We are looking forward to an amazing ski season for 2020/2021.

If you have a confirmed reservation or lift ticket that you would like refunded, please call 1.800.346.3426 ext. 1 for lodging and ext. 3 for lift tickets. We will gladly provide you a refund for your lodging and will be providing you a snow check for lift tickets to use anytime during the next ski season through our closing date usually in April.

We are so proud of our staff and guests. We appreciate everyone that continues to share and enjoy the gift of the outdoors with Big Snow Resort. We made some lifelong memories together while celebrating our 60th year of skiing! We are excited to see you this summer.

 

3/19/20 - 

Dear Big Snow Resort Family and Friends,

At the top of our list is the health and well-being of our guest and employees. Our managers are closely monitoring statements and updates from the local, state and federal health agencies involving COVID-19. We are and will continue to follow all of their guidelines and recommendations. We are asking our guests and employees to follow public health officials' guidance of frequent hand washing and to stay home if they are feeling ill. Indianhead will remain open for lodging and outdoor activities through this weekend, but many precautionary steps and protocols will be in place to keep everyone as safe as possible.

Outdoor Activities - With 240 acres of open air skiing and snowboarding area, there is plenty of room to practice our social distancing. Our skier count for the remaining dates are far less than our peak winter crowds, giving everyone even more space to them selves. If we all follow some simple recommendations we can meet the CDC guidelines in regards to groups of people.

 

    If you feel sick, please stay home

    When in line for lift tickets, rentals, or the lift, please leave plenty of space between you and others.

    To help keep separation, we are asking that our guest ride the chair lift alone or only with family members.

 

Indoor Areas - We will continue to keep up-to-date on the more recent guidance and precautions from health officials. Our staff will regularly be disinfecting and cleaning any common area.

  We are taking out roughly 50% of our indoor seating at our main ticket counter, and increasing the spacing between tables in both our upper Ski High room and lower seating area.

   We have changed our food and beverage ordering policy that will allow for takeout food only.

We ask that if you come to our hill, please prepare yourself for some of our amenities to not be in full service. Bring your own food if possible and eat by your cars when the weather will allow. Come dressed and ready for the hill to spend as little time possible inside around others.

  For cancellations/refunds reach out to our ticket office at 1-800-346-3426 ext. 3 during business hours 9am - 4pm.

   If you have any questions, please feel free to reach out directly by phone or social media platforms. Lets all work together to keep Big Snow Resorts open, safe, clean, and a friendly place to be.



3/16/20 -  Big Snow Resort – Home of Indianhead and Blackjack Mountains will continue to remain open
with nearly 100% runs open. Our lodging will continue to be available as needed. Not only do we have
fantastic skiing conditions, we have miles of snowshoeing, hiking and waterfalls. We will be following
the guidelines and our bar and restaurants will be open and serving carry out and delivery to our lodging
guests. Our shuttle, bus, pools, health and racquet will be discontinued until March 31. Pass-holders
with a valid pass can go directly to the lift as usual.
With over 1200 total acres and over 410 skiable acres. We have plenty of room to practice your social
distancing. We will continue sharing the gift of the outdoors in the safest manner we can. As we all have
encountered over the past few weeks the events change quickly and frequently. Please stay tuned for
additional information as it becomes available. 



3/15/20 - Mountain Top Music Fest Update - Mountain Top Music Fest has been cancelled. Big Snow Resort will remain operating as we continue to closely follow all the updates. Please watch Facebook, Instagram, or www.bigsnow.com for additional details.

If you have purchased a festival ticket online, please call 1-800-346-3426 ext. 3 for a refund during business hours 9am - 4pm. Our staff will start refunding immediately. 

For lodging questions, please call 1-800-346-3426 ext. 1. We will offer a full refund or you can transfer deposits to the 2021 festival date and receive (2) Free mountain Top Festival Tickets with the date transfer.

Big Snow Resort wishes that everyone stays safe and healthy during these days.